Frequently Asked Questions

Everything you need to know about your Purple Stitches experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products ethically sourced?

At Purple Stitches, we prioritize quality and integrity. We work exclusively with manufacturers who adhere to fair labor practices and sustainable production standards.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order moves to our fulfillment center and can no longer be changed.